How organisations can benefit from Facebook Live

It’s the question round of Miss Universe and you’re next. ‘What is the most significant change you've seen in the world in the last 10 years?’ the host politely asks as millions lean in to hear what will surely be pearls of wisdom. At that moment what would you say? Of course there are classic responses like advances in healthcare, access to clean water and programs that are designed for that ultimate cause, world peace. Now while these are all very... continue reading

Be an advocate of the truth, learn to refine hoax news on social

What would you choose: being “uninformed” or “misinformed”? Today, being “uninformed” is not caring about the latest news or simply not being active on social media, whereas “misinformed” people are those active on social media, assuming they know everything, but get their information from a hoax source, which they then often share. Both Google and Facebook have announced plans to eliminate the circulation of fake news, kicking the fraudsters off... continue reading

Utilising social media for an effective marketing plan

By now, you would have known that a social media strategy is a crucial element of a marketing plan in 2017 with the high usage frequency from users, leading to greater access of information that drive marketing objectives. The average user spends 50 minutes per day on Facebook, according to the company. But how can marketers get the best use out of these social media platforms to support your marketing plan? If this is your first foray into... continue reading

Sharing is a social behaviour

Over the years as Singapore expanded it’s economic influence and growth, there is a noticeable trend of increasing corporate and personal philantrophy. There are many avenues in contributing to the society as digital world evolves quickly, the landscape of sharing-giving are made easier as it is becoming more diversified. But what exactly are the top most cause? In celebration of the giving week and in conjunction with International Volunteer... continue reading

Dissecting the anatomy of a viral post

Remember the dress debacle of 2015, when the Internet was drastically divided on whether or not a dress was black and blue or white and gold (check out our post where we traced the viral path of the dress phenomenon across Southeast Asia)?   The debate was later resolved with an explanation of colour constancy, but in the end, it remained a hot meme and point of dissent for many. Now, it looks like there’s a new optical... continue reading

The negative spin of social media

The rise of social media has been an empowering force for democracy- by giving the masses an avenue of expression, free from the restrictions and regulations of mainstream media. However, it has also shaped and degenerated the face of citizen journalism, sometimes for the worse, igniting a slew of sites of questionable content such as STOMP and All Singapore Stuff and even influencing the way how people interact with one another on public... continue reading

Common mistakes brands make on social media

Social media isn’t new to most of us, and are often used as powerful marketing tools. However, brands are still making simple mistakes in handling their social media assets. Each social channel such as Facebook, LinkedIn, Instagram, and Twitter requires a different approach to maximize their potential. Brands should also keep up to date with the latest features of these commonly used social media platforms. Small mistakes can have a negative... continue reading

Five social media metrics you should be tracking

Facebook reactions, Instagram hearts and retweets – if your business is on social media, there is a seemingly endless list of metrics you can use to track the outcomes of your social media marketing efforts. But how do you quantify the real value of a like or the benefit of engagement? If you want to substantiate the value of your business’s social media, here are five metrics you should be tracking. 1. Engagement rates on posts Measuring... continue reading

Messaging mastery on the big four social media platforms

Great content is about tailoring your messaging to your audience. Here we consider how you can make your posts on the big four social media platforms work harder for you. With so many platforms for consumers to engage on today, brands need to consider how messages are presented across multiple channels so as to make the most of each platform’s individual tools. Each platform has its own tone, etiquette and rules of engagement based on... continue reading

How are brands getting digitally creative in China?

According to CNBC, China is one of the world’s biggest luxury markets, securing close to ¥135 billion (€18 billion) in sales last year. It's no wonder then that in recent years, some of the world’s largest luxury brands have made a strong push to get cut-through in the Chinese market, and now they’re using digital to do it. From campaigns on Chinese social media behemoth WeChat to partnerships with leading Chinese influencers, here are a few ways that... continue reading

If a meme is created and nobody shares it, is it still a meme? Internet memes and their growing influence on social media

Internet memes are a part of most people’s social media experiences, and just like a virus, they spread swiftly from one person to another online. Memes may still baffle some marketers, but with millions of social media users continuing to embrace the form, there are untapped audiences waiting for businesses to step up and create engaging, relevant content. It can be problematic to define a meme, as the term can be used to describe a range of... continue reading

Reactions to the new Instagram logo

The unveiling of the new Instagram logo on Wednesday, May 11 has ignited a wave of online conversations in Singapore as evidenced by the buzz peak on May 12 (869 Buzz).    More than 90% of the chatter took place on Twitter as netizens actively retweeted and shared their personal comments in response to the redesign of the logo.     Here are some of the the predominant conversations as aggregated by Isentia’s proprietary tool,... continue reading

Webinar: Social Media Crisis Management

Social media crisis management is about damage control. We’ve all seen the examples, heard of the backlash, and are often concerned about what we would do in a social media crisis. In this month’s webinar, we’ll look at how to prepare and avoid a crisis, as well as best practices should one eventuate. continue reading

Facebook announces plans to introduce a 'dislike' button

With close to a billion daily active users, there's no denying that Facebook, when paired with a social media analysis service, is a powerful tool for any communication professional seeking to connect with their target market on a global digital stage.   Just how useful is Facebook's 'like' feature?   A digital thumbs up allows users to show appreciation for content, but it does have some limitations. Part of Facebook's popularity stems from the many... continue reading

The #pros and #cons of buying Twitter followers

In today's hyper-connected world, the importance of social media in boosting brand awareness cannot be overstated. The instant and transparent nature of platforms like Twitter remove many dialogue barriers between organisations and consumers, and open up lines of communication like never before.   Why is Twitter presence important?   The bite-sized information network boasts 316 million monthly active users, who are sending half a billion... continue reading

4 things to think about before running a social media competition

When faced with the numbers, even the most traditional PR managers are forced to recognise the importance of social platforms in the modern media landscape. Facebook is in pole position with an incredible 1.44 billion monthly active users (MAUs), Instagram boasts an impressive 300 million MAUs (an increase of around 100 million in nine months) and Twitter averages 236 million MAUs.  As they say, the numbers don't lie, and social media has... continue reading

3 social media marketing blunders you can't afford to make

From modest startups to multinational conglomerates, social media continues to be an essential part of the business landscape, regardless of location. The numbers are staggering. Facebook ultimately reigns supreme, boasting around 1.44 billion active users as of March 31, 2015, according to its first quarter report. Qzone, a Chinese social network follows some distance behind, with Twitter claiming the bronze medal in third position.   In... continue reading